The power of Process Intelligence lies in its ability to transform raw process data into actionable insights, driving continuous improvement, operational efficiency, and competitive advantage for organizations.
Your business runs on processes. But most businesses don’t know how their processes really work, where people, applications, and data interact. The reality is business processes change over time as adaptations make a patchwork of the original workflow, and inefficiencies and redundancies creep in. At scale, this fragmented process landscape has major implications for productivity and the ability to transform.
Process intelligence clears the way to business process automation, enterprise optimization, and digital transformation by delivering a real-time flow of accurate, unbiased data to continuously pinpoint inefficiencies, streamline processes, and kickstart automation.
Process intelligence enables you to see and decode the way work happens today to accelerate automation and optimize for operational excellence at scale. For example, with process intelligence, you can see where to apply automation to improve the customer experience, identify high-efficiency teams, and uncover bottlenecks and deviations from compliance. Having a transparent, accurate map of your operational landscape empowers transformation; process intelligence is the data that fuels intelligent automation.
Accelerate automation
Improve operational efficiency
Reduce costs
Uncover optimal process paths
Create a digital twin of operations
Improve compliance & governance
Derive instant AI value
Unblock employee productivity
Improve customer experience (CX)
Maximize technology investments
Process intelligence uses computer vision, artificial intelligence (AI), machine learning (ML), and natural language processing to continuously observe and interpret digital activities across all applications and departments throughout an organization. The result is a real-time detailed map of every digital process across the enterprise.
For enterprises of all sizes, complex large-scale change is impossible without detailed knowledge of current state activities. Process intelligence helps companies across industries eliminate process unknowns to better plan and execute business process automation and shorten the runway to digital transformation.
Financial Services
Healthcare
Life Sciences
Human Resources
Finance
Customer Service
Operations
Transformation
Retail
Information Technology
Risk & Compliance
Logistics & Supply Chain
The Automation Success Platform accelerates transformation with flexible cloud-native automation supported by a global member community and partner ecosystem.
Process mapping, process mining, and process discovery represent recent limited methods to uncover and understand enterprise operations. Unlike its predecessors, process intelligence creates a continuous, accurate map of enterprise processes at scale.
SPEED
Automation and AI reduce time to intelligence by 90%
SCALE
Continuous, granular, enterprise-wide data capture and process analysis
ACCURACY
100% complete process understanding with no bias or errors
EFFICIENCY
Frictionless deployment with zero workflow disruption
Process mapping
is a manual method of documenting processes using interviews and physically monitoring work. Limitations include execution speed, cost, work disruption, and reliance on data from a small sample size.
Process mining
is software that leverages application log files to piece together step-by-step workflows from user interactions with specific systems. Process mining misses digital work that does not produce log files, such as email.
Process discovery
is an evolution of process mining that tracks workflow at the software user interface level. Process discovery is limited by manual analysis, representing a major barrier to enterprise-scale process understanding.
Process Intelligence helps business by delivering fast, automatic, continuous process data, at scale, revealing the current state of business processes. Process intelligence maps out actual process workflow and shows exactly which digital tasks people spend time on and where. This insight allows you to focus on specific segments of the process that could return the most value, impact, or time through redesign or automation.
Distinct from process intelligence, intelligent process automation is synonymous with intelligent automation, which is a combination of Robotic Process Automation (RPA) and artificial intelligence (AI) technologies used to automate business processes.
Robotic Process Automation (RPA) is software to automate the execution of rules-based business processes. RPA works in tandem with process intelligence. While process intelligence does not itself automate or execute digital work tasks, by uncovering the details of existing digital processes it informs and accelerates automation with tools such as RPA.
Process intelligence analysis is the interpretation and contextualization of aggregated enterprise process data. After process data is captured and structured by process intelligence software, the process data is analyzed to create a complete blueprint of enterprise digital workflows and pinpoint inefficiencies and bottlenecks for improvement and automation.
Analyst perspective
Process intelligence is redefining the foundation of automation and digital transformation. Get market insight with this report excerpt on FortressIQ.
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